Pack to survive the journey
Loose parts shift and escape. Seal small parts in bags, then protect the package: a rigid mailer for small orders, a sturdy box with the contents secured for larger ones. The goal is that nothing rattles loose and nothing gets crushed.
Match packaging to the order
A handful of common parts doesn’t need a box; a sealed set or a large parts order does. Right-sizing your packaging protects the items and keeps your postage sensible.
Choose postage deliberately
Weigh the order and pick a service that balances cost, speed, and protection. For anything valuable, tracking is worth it — both for peace of mind and as protection against “item not received” claims.
Always save tracking
Add a tracking number whenever the service offers one, and make sure it gets back to the marketplace and the buyer. Tracking is your single best defense in a dispute. BrickPulse writes tracking back to the marketplace for you once you save it.
Communicate
A quick note when an order ships — and a fast, friendly reply if something goes wrong — turns a neutral transaction into a five-star one. In a small community, that reputation follows you.
A note on international and customs
Cross-border orders need accurate customs declarations and realistic delivery expectations. Be upfront with international buyers about timelines so a slow customs process doesn’t become a complaint.
Make it consistent
The sellers who ship well do it the same way every time. A repeatable picking-and-packing routine — pick by location, pack to a standard, save tracking, send a note — keeps quality high even when volume spikes. (BrickPulse’s picking and shipping tools are built around that routine.)
FAQ
It depends on the order — a rigid mailer is fine for small parts orders, while sealed sets and large orders need a proper box with the contents secured.
For anything valuable, yes — it protects you against "item not received" disputes and reassures the buyer.