Troubleshooting & FAQ

Something not working as expected? Start here. These articles answer the most common questions and walk through fixing a sync that did not run, a disconnected channel, and drift.

• FAQ - Quick answers to the most common BrickPulse questions: plans and pricing, syncing, marketplaces, orders, billing, and account security.
• Sync didn't run - What to do when a BrickPulse sync run fails or doesn't run: where to look and how to fix it.
• Channel disconnected - Why a marketplace can disconnect from BrickPulse and how to reconnect it.
• Why an item shows drift - What "drift" means in BrickPulse and how to bring a lot's channel quantity back in line with your master.
• Billing & cancellation - Answers to common BrickPulse billing questions: cancelling, refunds, failed payments, and what happens after.

Browse other categories in the sidebar, or search the Help Center. Still stuck? Email [email protected].